Voiding Invoices

Void invoices when you need to cancel them after they have been issued. Voiding keeps the invoice in your records but marks it as cancelled.

Void vs Delete

Void

Keeps invoice in records but marks it as cancelled. Use for issued invoices.

Best for: Invoices already sent to clients

Delete

Permanently removes draft invoices that were never sent.

Best for: Drafts you no longer need

When to Void an Invoice

Sent Invoice with Incorrect Amount

If you realize after sending that the amount is wrong (wrong quantity, wrong rate, calculation error), void the incorrect invoice and create a new one with the correct amount.

Sent to Wrong Client

Accidentally sent an invoice to the wrong client? Void it immediately. The voided invoice stays in your records, but it is marked as cancelled so it does not affect your revenue totals.

Client Cancelled Project After Invoice Sent

If a client cancels a project after you have already sent the invoice, void the invoice to remove it from your accounts receivable. The voided invoice remains in your system for record-keeping.

Created Duplicate Invoice

If you accidentally created and sent a duplicate invoice for the same work, void the duplicate. Keep the original invoice active.

How to Void an Invoice

Navigate to the invoice you want to void
Click the "Void Invoice" button in the top right
Enter an optional reason for voiding
Confirm the action

The invoice status will change to "Voided" and it will no longer count toward your revenue or outstanding payments.

Important Points About Voiding

Voided Invoices Stay in Your Records

Voided invoices are not deleted. They remain in your invoice list (with a "Voided" status) for tax and audit purposes. This is important for maintaining accurate financial records.

Invoice Numbers Are Never Reused

Even for voided invoices, the invoice number is never reused. This prevents confusion and maintains a clear audit trail. If you void invoice #0042, the next invoice you create will be #0043, not another #0042.

Voiding Cannot Be Undone

Once you void an invoice, you cannot "un-void" it. If you voided an invoice by mistake, you will need to create a new invoice with the same details.

Important

Always notify your client when you void an invoice they have received. Send them a brief message explaining that the previous invoice has been cancelled and, if applicable, provide them with a new correct invoice.

Tips for Using Void Correctly

Use void for issued, paid, or overdue invoices: If the invoice is still a draft, just delete it instead
Keep notes: Add a note explaining why you voided the invoice for your own records
Create replacement invoice: If work was actually done, create a new correct invoice to replace the voided one
Communicate with client: Let your client know the invoice has been voided and why

Pro Tip

Filter your invoice list by "Voided" status to review all cancelled invoices at tax time. This gives you a complete picture of all invoices issued, including those that were later cancelled.